All Sales Are Final
Due to the handmade and one-of-a-kind nature of our glass artwork, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.
Please carefully review all product photographs, descriptions, dimensions, and other details before completing your purchase. Because each piece is individually handmade, minor variations and characteristics associated with handcrafted glass are not considered defects.
Damaged During Shipping
We take great care in packaging each piece for shipment. If your order arrives damaged, please contact KJ Custom Glass within 48 hours of delivery.
Please keep the item and all original packaging and shipping materials. We may request photographs of:
- The damaged item
- The shipping box
- The shipping label
- Interior packaging materials
- Any visible damage to the package
This documentation may be necessary for us to file a claim with the shipping carrier.
Please do not discard the damaged item or packaging until we confirm that it is no longer needed.
Once the damage has been documented and verified, KJ Custom Glass will work with you on an appropriate resolution. Because many of our pieces are one of a kind, an identical replacement may not be available.
Incorrect Item
If you receive an item different from the item you ordered, please contact us within 48 hours of delivery so we can correct the issue.
Shipping Charges
Shipping charges are non-refundable except when an order arrives damaged or an incorrect item was sent and KJ Custom Glass determines a refund is appropriate.
Questions
If you have questions about a piece before purchasing, please contact us at KJCustomGlass@gmail.com before placing your order. We’re happy to provide additional information or photographs when available.